Talk To Snuffers
- Complete survey online
- Record validation number to redeem invitation
Snuffer’s Restaurant and Bar wants to know what’s running through the heads of their customers. In order to find out the restaurant has set up an online survey with a designated survey webpage. To participate customers will need to sit down at their computers, press the power button, and go straight to the survey webpage. Once the customer has landed at the survey page he or she will see a field that requires a store number to be entered prior to moving forward with the survey. To find the store number the customer will need to take a look at the bottom of the Snuffer’s receipt. Once found the store number can be entered into the provided field and the continue arrow can be clicked in order to advance.
On the first page of the short survey the customers will encounter some basic questions about their experience such as the guest check number found on their receipt, the date of visit, the time of visit, and whether the customer ate in, carried out, or had catering service. As the customer powers forward to page two they will need to provide the name of their server and then answer three simple yes or no questions. On page three the customer will be encountered by a sliding scale provided to assist in the overall satisfaction of the visit. The customer will need to choose a 5 for excellent down to a 1 for poor on this page. Pages four and five both have questions that will need to be answered by using the same rating sliding scales with three scales to a page. On page six the customer will need to let Snuffer’s know how likely they will be to both return to and recommend the restaurant. Page seven allows customers to write a few words about how the Snuffer’s team made a difference on the visit. Page eight is the last page of the survey. On this page the customer will need to answer three final questions regarding the gender of the customer, the age range of the customer, and how often the customer goes to Snuffer’s.
Once all questions are answered the customer will be given a validation number which will need to be written down on the survey invitation. Once the validation number is recorded the invitation can be redeemed at the next visit to Snuffer’s.
References
